Problem
Support teams often spend too much time answering repetitive questions, while disconnected knowledge bases and custom web apps make support workflows slow and inconsistent.
Contribution
Built a helpdesk support solution powered by AI knowledge retrieval and custom integrations for web applications, allowing users to get context-aware answers while enabling support teams to connect tickets, documentation, and app workflows in one system.
Outcome: Improved response speed, reduced repetitive support workload, and made support more scalable through AI-assisted answers, automated routing, and connected knowledge workflows.


